ed111's Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out the terms governing the collection, use, and protection of information between the ed111 platform ("we", "us") and its users ("you", "your"). By using the ed111.lat website and all its services, you are considered to have fully accepted the terms of this Policy.

ed111 is a trusted online entertainment platform for users in Bangladesh. We believe you should have full control over your personal information. To that end, we are always committed to being transparent with you about what information is collected, why it is collected, and how it is kept secure.

2. What Information We Collect

When you register an account and use services on the ed111 platform, we collect the types of information listed below. Each piece of information is collected for a legitimate purpose in providing our services.

2.1 Information You Provide Directly

When you voluntarily provide information to us, this includes:

• Name, date of birth, and gender
• Valid phone number and email address
• Mobile banking account details (bKash, Nagad, Rocket) — for transaction purposes only
• National ID card or passport number (for identity verification, where applicable)
• Mailing address

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Login time and date (according to Bangladesh Standard Time)
• Pages visited and links clicked
• Gaming activity and transaction history

2.3 What We Do Not Collect

ed111 never stores your full bank card number, PIN, or password under any circumstances. Payment information is processed directly on the secure servers of bKash, Nagad, and Rocket.

3. Purpose of Using Information

Collected information is used only for the following legitimate purposes. ed111 never uses your information for unreasonable or unclear purposes.

• Account Management: Registration, login, and profile maintenance.
• Service Delivery: Playing games, distributing bonuses, and processing transactions.
• Identity Verification: To prevent fraud and misuse, and to ensure age verification.
• Financial Transactions: Processing deposits and withdrawals, including a minimum deposit of ৳300 and minimum withdrawal of ৳800.
• Customer Support: Providing assistance in Bengali via 24/7 live chat and email.
• Security Maintenance: Detecting and preventing fraudulent activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To improve service quality and enhance the user experience.

4. Data Storage & Security Measures

ed111 takes industry-standard technical and administrative measures to keep your personal information secure. Our security framework includes:

• SSL/TLS Encryption: All web communications on our platform are secured by SSL (Secure Sockets Layer) technology, which encrypts all data between your browser and our servers.
• Data Encryption: Sensitive information stored in our databases is protected using strong encryption algorithms.
• Access Controls: Only authorised staff may access user information for specific purposes. All access is logged and regularly audited.
• Security Monitoring: Our systems are monitored 24/7. Any suspicious activity is detected automatically.
• Firewalls & Security Layers: Multi-layered firewalls and intrusion detection systems keep our infrastructure secure.

4.1 Data Retention Period

Your information is retained only for as long as necessary. Data may be kept while your account is active and, after account closure, for as long as required to meet legal obligations and resolve disputes. Once legal obligations have ended, information is securely deleted or anonymised.

5. Sharing Information with Third Parties

ed111 does not sell or rent your personal information to any third party. However, information may be shared in the following specific circumstances to provide our services:

• Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket to process transactions. These providers operate under their own privacy policies.
• Technology Service Providers: Trusted technology partners who assist in operating and maintaining the platform, and who work with us under confidentiality agreements.
• Legal Authorities: To comply with court orders, lawful requests from law enforcement agencies, or obligations under applicable law.
• Fraud Prevention: With applicable regulatory bodies to prevent fraud and money laundering.

Beyond the cases above, no information is shared with any third party without your explicit written consent.

6. Cookies & Tracking Technologies

The ed111 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic operation of the platform — such as maintaining your login session. Without these cookies, the site cannot function properly.
• Functional Cookies: Remember your preferences and settings, such as language selection and display preferences.
• Analytical Cookies: Collect site usage statistics to help improve our services.
• Security Cookies: Used to detect fraudulent activity and protect your account.

6.2 Managing Cookies

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may affect some key functions of the site.

7. Your Rights

As an ed111 user, you have the following rights over your own personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (see Section 8).
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to Portability: You may request your information in a structured, readable format.
• Right to Object: You may object to certain types of processing of your information.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, please contact our support team. We respond to verified requests as promptly as possible.

8. Data Deletion Requests

You may request to close your account and have your stored information deleted. However, deletion may not be possible in the following cases:

• When retention of data is required by applicable law or regulations.
• When the data is needed to resolve ongoing legal disputes, investigations, or claims.
• When there are incomplete financial transactions or unresolved claims.
• For fraud prevention and security-related reasons.

To request data deletion, write to us by email and provide the information needed to verify your identity. We will review your request and respond as soon as possible.

9. Protection of Minors

The ed111 platform is intended only for those aged 21 and above. We do not knowingly collect any information from minors.

We take age verification steps at the point of registration. If we are informed that a minor has provided information, that information will be deleted immediately and the associated account will be cancelled.

If you suspect that your child or another minor has registered on our platform, please contact us immediately.

10. Changes to the Privacy Policy

ed111 may change or update this Privacy Policy from time to time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be revised.
• For significant changes, we will endeavour to notify you via your registered email or through the platform.
• Continued use of the platform after the updated policy is published will be considered acceptance of the new policy.
• If you do not agree with the new policy, you have the right to close your account.

The latest version of this policy will always be available on this page. If you have questions about a previous version, please contact our support team.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our team will respond as quickly as possible after verifying your identity.