ed111 — Frequently Asked Questions
ed111 — All Your Questions Answered
Find detailed answers about bonuses, withdrawals, the VIP program, cricket betting, and support — all in one place.
Whether you're new to ed111 or a returning player, plenty of questions come up along the way. Rules for depositing and withdrawing, welcome bonus terms, how to earn VIP cashback, or where to get support when something goes wrong — this FAQ page covers all of it across five categories with detailed answers to 22 questions. Every answer is straightforward, clear, and written with players in Bangladesh in mind.
BPL & International Matches
Match Winner, Top Batsman, Top Bowler, Total Runs Over/Under, and First Wicket method are the most played markets in BPL. Each of these markets can be bet on separately at ed111, so both experienced and new players can choose what suits them best.
Go to the cricket section on ed111 and pick the T20 match you want from the list of available matches. Then fill in the bet slip with your preferred market and amount. You can bet on any international teams — for example, you can easily join the Match Winner market for a Bangladesh vs India match.
Decimal odds are easy to understand. Multiply the amount you staked by the odds number — the total you get is your total payout. Example: a ৳100 bet at odds of 2.50 returns ৳250 if you win (including your original ৳100). The higher the odds, the bigger the reward — but the lower the probability.
Yes, live in-play betting is fully active at ed111. You can bet on various markets even after a match has started — runs in the next over, the next wicket, or innings total. Since odds change in real time, it's important to make decisions wisely. Log in on mobile and you can place in-play bets from anywhere.
ed111 offers markets for IPL and other major international cricket tournaments. You can deposit from Bangladesh using bKash, Nagad, or Rocket and place bets on any available match. You can join any market without needing to specify a particular team or player.
VIP & Cashback
Each week, a set percentage of your total bets is returned to your account as cashback. You can earn up to 0.4% cashback at the Bronze tier, up to 0.8% at Silver, and up to 1.2% at the Gold tier. Cashback is added directly to your balance — no separate application needed.
Tier upgrades are based on regular play — keep your account active and bet consistently. Moving from Bronze to Silver and from Silver to Gold depends on your overall activity. The support team can give you details about your current tier status.
ed111 has three VIP tiers. Bronze — the entry level, up to 0.4% weekly cashback. Silver — the mid level, up to 0.8% cashback and priority support. Gold — the top level, up to 1.2% cashback and exclusive benefits. Benefits increase progressively at each level.
Gold tier members can receive dedicated support, faster withdrawal processing, and early access to special promotions — on top of up to 1.2% weekly cashback. Gold members generally get priority in the support queue. Contact support for a detailed list of benefits.
How to Withdraw Money
The minimum withdrawal amount from ed111 is ৳800. Withdrawal requests below this amount cannot be accepted. This same limit applies to all three methods — bKash, Nagad, and Rocket. Once you have sufficient balance, you can submit a withdrawal request at any time.
Withdrawals at ed111 are generally completed within 5 to 30 minutes. Regardless of which mobile money method you use — bKash, Nagad, or Rocket — the time is roughly the same. If your account verification is complete and all details are correct, the money arrives quickly.
Yes, winnings from a bonus can be withdrawn — but the wagering requirement must be met first. For the welcome bonus, you need to place bets totalling 25 times the bonus amount. Example: if you receive a ৳1,000 bonus, you need to complete ৳25,000 in total bets. Once the requirement is met, your winnings can be withdrawn directly.
If it's taking longer than the normal processing time, contact ed111's live chat directly. Provide your transaction ID and withdrawal details in the chat. The support team is active 24/7 and can resolve issues quickly. It's always better to reach out proactively rather than wait.
Yes, withdrawals at ed111 can be made 24 hours a day, 7 days a week. It makes no difference whether it's night or Friday or Saturday. bKash, Nagad, and Rocket are always available, and processing time is the same at any hour — typically 5 to 30 minutes.
Support Questions
Absolutely. ed111's support team provides assistance entirely in Bengali. English is also supported — but Bengali is the primary language for players in Bangladesh. Send a message in live chat and you'll get a quick reply in Bengali. You can also write in Bengali via email.
ed111 has two support channels — live chat and email. Live chat is the fastest — log in to the site and talk instantly. The email address is [email protected] — email is better for complex matters or when you need to send documents.
Yes, ed111's support is active 24 hours a day, 7 days a week. Someone is always ready in live chat, even in the early hours or on holidays. You'll get a response any time you reach out, including in Bangladesh Standard Time (BST, UTC+6). There are no scheduled breaks or office hours.
Keep the following details handy before reaching out: your account username or registered number, when the issue occurred (date and time), the transaction ID or amount if there is one, and a brief description of the problem. Providing this information allows the support team to resolve things much faster.
Bonuses & Offers
When you open an account at ed111 for the first time and make your first deposit, the welcome bonus is added automatically. You need to deposit a minimum of ৳300. You'll receive a 100% bonus on your deposit, up to a maximum of ৳10,000. Example: deposit ৳1,000 and you get a ৳1,000 bonus — total balance ৳2,000.
Wagering means you need to place a set amount of bets before withdrawing a bonus. The requirement at ed111 is 25 times the bonus amount — not the sum of the deposit and bonus. Example: if you receive a ৳1,000 bonus, placing ৳25,000 (1,000 × 25) in total bets will complete the requirement and your winnings can be withdrawn.
If you want to cancel a bonus after it has been activated, you'll need to contact support directly. Keep in mind that cancelling a bonus will also void any winnings earned from it. So it's best to read the terms carefully before claiming a bonus. If you're unsure about a decision, the support team can advise you.
No. The welcome bonus is available only once per player — at the time of the first deposit. Opening multiple accounts to claim the bonus repeatedly goes against the rules and can result in account suspension. For regular players, VIP cashback and other offers are available.
Yes, bonuses generally have a validity period. If the wagering requirement is not met within the specified time, the bonus may expire. Stay active as soon as possible after claiming a bonus. Contact support to find out the exact validity period or if you have any questions.
Still have questions? We're ready to help
If this FAQ hasn't answered your question, contact ed111's support team directly. Get an instant reply in live chat, or explain your situation in detail via email.